SpyAgent Frequently Asked Questions

First, configure your options as desired using the various options panels on the right-side of SpyAgent's interface, then click the "Start Monitoring" button. Click "Stop Monitoring" to stop monitoring - your SpyAgent access password will be needed each time. If SpyAgent is configured to run in stealth mode it will disappear when you click "Start Monitoring". Press the hotkey combination (default is CONTROL+ALT+SHIFT+M) to access SpyAgent again and stop monitoring.

For instructions on accessing SpyAgent while it is in monitoring mode, please view SpyAgent's help documentation here.

You are the only one that has access to SpyAgent once you install it - unless you give the SpyAgent password to someone else. This allows you to have exclusive access to SpyAgent's logs and options.

Webmail activity will be logged in the keystrokes logs (outgoing typed webmails) and website content logs (incoming webmail). Screenshot logs will show webmail content as well.

SpyAgent can be downloaded and purchased for Windows NT, 200x, XP, Vista, 7, 8, 8.1, 10, and 11. 64-bit versions of Windows are supported.

First, please try performing a test delivery from SpyAgent's email delivery settings screen. If the test completes successfully but you do not receive the log report please check your email account's spam folder for the log report email. If the test fails please turn off email delivery, then re-open SpyAgent's email delivery settings and re-enable email delivery. Enter your email address into the 'Send To' field and then perform a new delivery test. If you still receive errors please contact our helpdesk for assistance.

By viewing the Application Active Usage Log you can tell how long applications have been actively used by users - rather than how long they were just sitting in the background not being used at all.

No, SpyAgent does not start monitoring until a user logs into their account, so only keystrokes and activities performed after they login are recorded.

Your install folder is only hidden now - you can view it by going to Folder Options in Explorer and enabling the 'View Hidden Files' option.

To remove SpyAgent from your Start Menu you can simply right click on the SpyAgent folder in the start menu and delete it. You can also right click on the Start button, select Explore - then navigate through the Programs folder to Spytech SpyAgent - then just delete this folder! The start menu listing can also be removed by using the 'Stealth Actions' menu within SpyAgent.

If you click on this and nothing happens, that means SpyAgent is not running in stealth mode. It may be in active mode, but it is not in stealth mode. To bring up the main SpyAgent screen, click on the SpyAgent icon in the task bar (by the time/date).

You can download this file HERE. Please place it it in your windows\system folder.

You can install these missing system files by running the installer we have created found HERE.

Reinstalling SpyAgent will fix this problem. Please make sure you disable any antispyware/antivirus software when installing.

You can remove SpyAgent from the Add/Remove Programs Control Panel either by using the 'Remove from Control Panel' feature in the SpyAgent's options menu, or by choosing not to include an installer while installing SpyAgent.

First, make sure you have the email logging option turned on in SpyAgent's logging options. Second, if you are on dialup this feature will not operate - it is only usable by users with 'always-on' internet connections (ie: dsl, cable, network connections). Third, make sure you are using POP3/SMTP emails - webmail (like Hotmail) is not logged by the email logging feature in SpyAgent (webmail is logged separately, in the website content logs).

This is probably happening because the log location you are using for SpyAgent's log storage is not set to full read/write access for all users of your computer. Make sure the log location has full access for all users - and also make sure you have 'load on Windows startup for all users' enabled in SpyAgent's startup options.

To set a folder to full read/write access in Windows right click on the folder, click on "Properties", then "Security" within the properties window. Once there, make sure all users and groups have full read/write access set.

SpyAgent is probably not running. Double click the SpyAgent icon in its installation folder to restart it. Be sure to click "Start Monitoring" again next time you stop monitoring, to ensure it stays running. If you exit the software, it will no longer be monitoring.

Yes, you should remove the trial version first before installing the full version to ensure there are no conflicts between the two versions, and that the two copies are not running simultaneously on your computer.

To connect to the remote desktop server from outside of the monitored computer's network you will need to configure port forwarding in your router. All traffic on port 5150 should be forwarded to the monitored computer's network IP - after this, you can connect to the monitored computer using the router IP/external network IP provided by SpyAgent's Remote Desktop settings page.

This can be prevented. Make sure you have 'Disable Spyware Detectors' enabled in SpyAgent's Security settings (click on the advanced tab on SpyAgent's user interface). If this does not do the trick make sure you have SpyAgent's latest Spyware Detectors Database installed. To do this simply run the update installer located HERE. Additionally, it is recommended that you configure your antispyware to ignore SpyAgent's install folder. For instructions please view our exclusion instructions.